Kick Back and Relax

Our Policies

Payment Policy

PAYMENT : All bookings require a deposit of one night's stay + bank fee by credit card (Visa or MasterCard). Bookings are not confirmed until a deposit is received.

For any booking longer than one night during summer seasons, or statutory holiday weekends and event weekends; a deposit of two nights + bank fee is required.

Full payment of stay is required on arrival and no refunds will be issued for early departure or reduction in booked numbers.

SUPERCARS CHAMPIONSHIP WEEKEND - The balance outstanding will be deducted on 31 March 2024. Kindly ensure funds are available. If we are unable to take the outstanding balance your booking will be cancelled.

BANK FEE - There is a bank fee when paying by card.

Cancellation Policy


CANCELLATION UP TO 10 DAYS BEFORE DATE OF ARRIVAL - you will be refunded 50% of your deposit payment minus the bank fee

CANCELLATION AT 10 DAYS OR LESS - there is no refund of your deposit payment


There is no refund of your deposit payment

Child Policy

CHILDREN : Children are aged from 2 - 14 years inclusive.          INFANTS : Infants are aged less than 2 years old and stay for free.

Checkin Policy

Check In : From 1pm on day of arrival                   Check Out : By 10am on day of departure


DAMAGES  - any loss or damage to the unit or cabin as a result of willful or accidental damage, may be charged to the guest as well as any costs associated with additional cleaning requirements that may be incurred by the park.

SMOKING - No smoking allowed in units or main park kitchen and shower buildings.

NOISE  - Quietness between 10.30pm and 7.30am.        Excess drinking and parties forbidden.
Management reserves the right to refuse admission to any person and to remove from the park any person who in their opinion does not conduct themselves in a decent and reasonable manner. No refund will be made in such circumstances.

VISITORS - Visitors must report to the office for park security. Your visitors are your responsibility and must depart by 10.00pm (they must not be entertained in the rooms). Visitors' cars are to be parked on the road. .....Please note - At peak times and event weekends we have a NO VISITOR policy due to the holiday park being at full capacity.

CAR PARKING - Each unit has one allocated parking space. Please advise at time of booking if you are bringing more than one vehicle or a trailer, boat etc. If you are staying during our peak season please contact us as conditions and an extra cost may apply.


Dogs - Dogs by prior arrangement and with Site Bookings only. Please contact us before you make a booking ...... A nightly charge per dog applies. ....... Except for 20 December 2023 - 31 January 2024 AND Public Holiday Weekends, AND April 2024 Supercars Championships..... No Dogs Allowed

We welcome your dog with the following rules:---

Your dog must be kept on your site and is not allowed in any other area of the park (except to be walked on a lead from your site to the front gate).

Dogs must be supervised at all times and never left unattended including inside your tent, caravan or campervan.

When outside, Dogs must be on a lead at all times and are only permitted on your site.

Dog owners are responsible for picking up & disposing of their dog’s waste in a sealed bag in a rubbish bin.

Dog owners are responsible for their dog’s behaviour and for any & all injuries/and or property damage or losses in relation to any actions caused by or because of their dog.

Your assistance will help us in maintaining our park as a safe place for all families.

If any of the above requirements are not met, the park’s owners reserve the right to ask you to leave without a refund at their discretion.

Cats Are Not Allowed At Any Time


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Contact Us

Great Lake Holiday Park Taupo
406 Acacia Bay Road, Acacia Bay,
ph. 07 378 5159


© GREAT LAKE HOLIDAY PARK TAUPO LIMITED trading as Great Lake Taupo Holiday Park - proudly New Zealand owned | Admin